GblexPrima – Return & Refund Policy
At GblexPrima, your satisfaction and safety are our top priority. Due to the nature of pharmaceutical products and legal regulations, we have specific policies regarding returns and refunds to protect both our customers and public health standards.
🔁 Return Policy
Because we deal with prescription and online medications, we do not accept returns on any pharmaceutical products, including but not limited to:
- Prescription medications (e.g., Adderall, stimulants)
- Opened or used products
- Temperature-sensitive or perishable items
- Health supplements or controlled substances
This policy is in place to ensure product integrity, safety, and compliance with online pharmacy laws.
💸 Refund Policy
We will issue a refund or credit under the following conditions:
- Damaged or Defective Items
If your order arrives damaged, tampered with, or missing items, please contact us within 7 days of delivery. You must provide:- Photos of the packaging and product
- Order number
- Description of the issue
- Wrong Medication or Order
If you receive the incorrect product, we will issue a refund or send a replacement at no extra cost, once verified. Do not use the incorrect medication. - Cancelled Orders
Orders may be cancelled before they are processed or shipped. Once an order has shipped, it cannot be cancelled or refunded unless eligible under the conditions above.
⚠️ Note: Refunds will only be issued to the original payment method and may take 5–10 business days to process.
📬 How to Request a Refund
Please email us at info@gblexprima.com with:
- Your full name
- Order number
- Reason for refund
- Relevant photos (if applicable)
We will respond within 48 hours and do our best to resolve the issue promptly.
❌ Non-Refundable Items
- Opened packages
- Medications with tamper seals broken
- Products returned without authorization
- Orders past the 7-day complaint window
✅ Customer Care Commitment
At GblexPrima, we stand behind the quality of our service and products. While we cannot accept returns on medications, we are committed to resolving legitimate issues fairly and promptly.
If you have questions, contact our support team at info@gblexprima.com or through our website’s live chat.